Thoropass

How to: Reset a user password or MFA (for Admins).

Understanding the JSON Web token (JWT) error!

Known Errors - JSON Web Token (JWT)

Can't remember your password? Quickly reset it using the instructions below.

How to reset your password

Learn how to troubleshoot common login issues.

Troubleshooting - Login (Non-Admins).

Answers to common questions about MFA & basic troubleshooting tips.

MFA: FAQ's & Troubleshooting (non-admins).

A guide to setting up MFA on your mobile device.

How to: Setting up Thoropass MFA (non-admins).

Control status is not updating

Policies: Adding images to a document.

Step-by-step guide to integrate your Cloudflare account with Thoropass

How To: Integrate Cloudflare with Thoropass

Filtering the accounts displayed in your access review.

How To: Viewing Only Unreviewed Accounts - (Access Reviews)

This article explains how to manage your email notification preferences.

How to: Manage Your Email Preferences

Tracking changes in the Global Policy Approval workflow

Troubleshooting: Policies Enabling Track Changes

How to troubleshoot your Azure SSO authentication.

Troubleshooting: Azure Login Error AADSTS50105

How To: Publish a policy

Learn more about setting up the Trust Center using a proxy service.

Using a Proxy DNS for Trust Center Setup

Learn more about how JIRA sync interacts with  Evidence Requests and Guidelines.

FAQ: JIRA Sync

Troubleshooting: Trust Center

Learn more about the Roadmap and Guidelines

FAQ: Roadmap Guidelines

Learn more about the approval process for the trust center.

Trust Center Access (Approval Process).

Thoropass AI Helpbot: Transparency & Compliance Overview

Google Workspace Integration: Security Update

Find what you need at every stage, from policies and audit prep to evidence submission. If something looks different or you can't find what you're looking for, this article will…

Thoropass Navigation Update

This article details the new support ticketing capabilities in-app where customers can create their own tickets

In-App Support Ticket Creation (BETA)

Learn more about the tracking changes feature

FAQ - Policies: Tracking Changes

Suzette Richards

Joe Flores

Stephen Gentile

Product Support

Find answers and get help from Intercom Support and Community Experts

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