Thoropass

Understand the difference between your internal admin URL and your public Trust Center URL, and how to confirm your Trust Center is ready to share.

Trust Center URLs: What to Share With Your Customers

How to: Reset a user password or MFA (for Admins).

Understanding the JSON Web token (JWT) error!

Known Errors - JSON Web Token (JWT)

Can't remember your password? Quickly reset it using the instructions below.

How to reset your password

Learn how to troubleshoot common login issues.

Troubleshooting - Login (Non-Admins).

Answers to common questions about MFA & basic troubleshooting tips.

MFA: FAQ's & Troubleshooting (non-admins).

A guide to setting up MFA on your mobile device.

How to: Setting up Thoropass MFA (non-admins).

Control status is not updating

Policies: Adding images to a document.

Step-by-step guide to integrate your Cloudflare account with Thoropass

How To: Integrate Cloudflare with Thoropass

Filtering the accounts displayed in your access review.

How To: Viewing Only Unreviewed Accounts - (Access Reviews)

This article explains how to manage your email notification preferences.

How to: Manage Your Email Preferences

Tracking changes in the Global Policy Approval workflow

Troubleshooting: Policies Enabling Track Changes

How to troubleshoot your Azure SSO authentication.

Troubleshooting: Azure Login Error AADSTS50105

How To: Publish a policy

Learn more about setting up the Trust Center using a proxy service.

Using a Proxy DNS for Trust Center Setup

Learn more about how JIRA sync interacts with  Evidence Requests and Guidelines.

FAQ: JIRA Sync

Troubleshooting: Trust Center

Learn more about the Roadmap and Guidelines

FAQ: Roadmap Guidelines

Learn more about the approval process for the trust center.

Trust Center Access (Approval Process).

Thoropass AI Helpbot: Transparency & Compliance Overview

Google Workspace Integration: Security Update

Find what you need at every stage, from policies and audit prep to evidence submission. If something looks different or you can't find what you're looking for, this article will…

Thoropass Navigation Update

This article details the new support ticketing capabilities in-app where customers can create their own tickets

In-App Support Ticket Creation (BETA)

Learn more about the tracking changes feature

FAQ - Policies: Tracking Changes

This article addresses some Frequently Asked Questions about SSO.

Troubleshooting: SSO login

Suzette Richards

Joe Flores

Stephen Gentile

Product Support

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Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.