Product Support
A compilation of recent FAQ's.
By Suzette and 5 others6 authors42 articles
- Troubleshooting: Trust Center Changes Not Saving.
- ADP Integrations: Which One Should I Use?
- How to: Integrate ADP Run with Thoropass
- How to: Integrate ADP Workforce Now with Thoropass
- How to: Integrate ADP Comprehensive Services with Thoropass
- FAQ: Exporting Controls, Roadmap Items, and Guidelines
- How to: Add, Edit, and Remove Trust Center Subprocessors.
- Trust Center URLs: What to Share With Your Customers
- Using a Proxy DNS for Trust Center Setup
- How to: Reset a user password or MFA (for Admins).
- Known Errors - JSON Web Token (JWT)
- How to reset your password
- Troubleshooting - Login (Non-Admins).
- MFA: FAQ's & Troubleshooting (non-admins).
- How to: Setting up Thoropass MFA (non-admins).
- Control status is not updating
- Policies: Adding images to a document.
- How To: Integrate Cloudflare with Thoropass
- How To: Viewing Only Unreviewed Accounts - (Access Reviews)
- How to: Manage Your Email Preferences
- Troubleshooting: Policies Enabling Track Changes
- Troubleshooting: Azure Login Error AADSTS50105
- How To: Publish a policy
- FAQ: JIRA Sync
- Troubleshooting: Trust Center
- FAQ: Roadmap Guidelines
- Trust Center Access (Approval Process).
- Thoropass AI Helpbot: Transparency & Compliance Overview
- Google Workspace Integration: Security Update
- Thoropass Navigation Update
- In-App Support Ticket Creation (BETA)
- FAQ - Policies: Tracking Changes
- How To: Connect Microsoft 365 (+SharePoint) to Thoropass
- Troubleshooting: SSO login
- How to: Integrate ADP TotalSource with Thoropass
- People Manageent Background
- Why Certain People Are (or Aren’t) Showing in the People Management
- How to: Okta SSO Thoropass Configuration (via Okta Catalog)
- How to: Azure SSO Thoropass Configuration (Azure App Gallery)
- How To: Third-Party SSO Errors
- How to: Mark an Action Item as 'Not Applicable'.
- Policy Editor Collaboration Features