When a JIRA PM SYNC integration is active in your Thoropass org, it interacts with Guidelines, Evidence Requests (ER's) as follows:
Guidelines Status:
If a Guideline is completed in Thoropass, the corresponding JIRA ticket will be closed.
If a ticket is resolved in JIRA, the guideline will be completed in Thoropass.
Guidelines Attachments:
An attachment added to a JIRA ticket will be uploaded and linked to the corresponding Thoropass Guideline, and vice versa.
If the attachment is deleted in JIRA, it will also be deleted from the Guideline.
Note: To delete an attachment in Thoropass that was added from JIRA, please delete it in JIRA.
Evidence Requests (ER's):
In the lower right of the ER, a JIRA ticket icon will be visible.
Click this to link directly from the Audit Module to the corresponding JIRA ticket.
Additionally, you can manually refresh the JIRA ticket using this icon.
Sync the following from JIRA to Thoropass:
Ticket ID
Title
Assignee
Status
Comments
Attachments
Sync the following from Thoropass to JIRA
Comments
Attachments
Note: ER sync works when there is only one ER section present. If there is more than one section in an ER, sync will be disabled.
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