Some Trust Center fields have requirements that are not shown on screen. If a change does not save, check the items below.
1. Sub-processor changes cannot be saved.
When editing a sub-processor, the Save button will stay disabled until the Category field has a value. No message appears to explain why.
To save a sub-processor change:
Log in to the Thoropass App.
Select Due Diligence > Trust Center.
Open the sub-processor to edit.
Select a Category.
Make the change, then click Save.
2. The Trust Center description reverts after saving.
The Trust Center description has a 1,000-character limit. Descriptions over the limit won't save, and the Trust Center will continue to show the previous description.
To update the description:
Shorten the description to 1,000 characters or fewer.
Click Save.
Refresh the Trust Center to confirm the new description is visible.
Tip: Paste the description into a word processor with a character count before saving.
If a change still does not save, create a support ticket or email support@thoropass.com