This article addresses some Frequently Asked Questions about the Trust Center.
1. Unable to access the Trust Center.
There are a couple of reasons why the Trust Center may not be accessible after setup.
The DNS configuration was not configured correctly.
(Please refer to the Help Center article 'How to Set Up Your Custom Trust Center Domain,' pay close attention to step 3).
Some DNS providers can take up to 48 hours to update.
2. The Trust Center has stopped working.
The most likely reason is that the SSL certificate has expired.
This is caused by the ACME record being modified or missing.
Check your CNAME record to ensure that nothing has been changed.
Refer to 'How to Set Up Your Custom Trust Center Domain' for more information.
3. How to verify that your DNS is published and public.
We recommend using https://www.whatsmydns.net/ to verify that the Trust Center configuration is correct.
This involves verifying the internet accessibility of both CNAME and ACME challenge values.
If you need help setting up your custom Trust Center domain, email support@thoropass.com or contact your CSM.
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