Setting up MFA is a quick step by step process. However, if you have a question or are experiencing an issue, please review the information below.
FAQ's.
Does Thoropass MFA need to be enabled by an Administrator?
Yes, your internal Thoropass Admin can enable it.
If I'm not automatically prompted for MFA when I Iog in, what should I do?
If not prompted to set up MFA by July 10th 2024, contact your Thoropass CSM.
Will the Thoropass password policy change when MFA is enabled?
Yes, many password policy restrictions are removed once MFA is enabled, since MFA already provides additional security.
Password policy changes include:
Password minimum length is 8 characters
No expiry on passwords
No restrictions on how frequently a password can be reset.
Troubleshooting.
I'm getting an error when I enter my MFA codes.
This can occur if an authenticator app is "out of sync". To re-sync your authenticator:
Go to the main menu of the Authenticator app.
Select Settings.
Select Time correction for codes.
Select Sync now.
On the next screen, the app will confirm the time has been synced.
This sync only affects the internal time of the Authenticator app; it will not change a mobile device’s date and time settings.
Verify your mobile device’s date and time settings are set to automatically update:
Go to Settings > General, Date and time > Set Automatically.
The above is general information for multiple authenticator apps (menu options might differ slightly, however are typically accessible via 'Settings').
I can't find my Recovery Key info (and I have a new device).
Contact your internal Thoropass Admin to reset your MFA process.
Go to your authenticator app and delete the existing Thoropass account.
When notified your MFA has been reset:
Open a new browser and type app.thoropass.com
Enter your username (email) and password
Follow the on-screen prompts to set up MFA again.
Still have a question or an issue? Contact your Thoropass CSM for assistance.
Related article: Setting up Thoropass MFA