1. “400 general nonsuccess” error.
This error usually means some required information is missing from the user profile in your SSO provider.
What to do:
Log in to your SSO provider
Make sure the first name and last name are filled in
If you’re still seeing the error after updating the details, please reach out to Thoropass for further investigation.
2. “Malformed certificate” error
SSO relies on a security certificate from your provider. If that certificate has expired, login attempts may fail with this error.
What to do:
Contact Thoropass to disable SSO and re-invite you to the workspace.
You will need to reconfigure SSO with a new certificate.