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Trust Center Access (Approval Process).

Learn more about the approval process for the trust center.

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Written by Joe Flores

Below is an overview of the access approval and denial process for the Trust Center.

  1. Submitting a Request

    • Users submit an access request through your Trust Center domain.
      (e.g. trust.thoropass.ai)

    • The request must include:

      • Company Name

      • Company Domain (e.g. @acme.com)

      • User Email
        ​
        ​

  2. Approval Notification

    • Once the request is submitted, the user indicated in:
      Access > Settings > Contact Email section will be notified.

    • They can approve or deny the request.
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      ​

  3. Post-Approval

    • If the request is approved, the user may be required to sign an NDA (depending on your Trust Center configuration).
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      ​

  4. Subsequent Requests from the Same Company domain

    • If other users from the same company / domain submit access requests, you will not receive new notifications.

      This is because access is managed on a per-company or per-domain basis, not per individual.​​

  1. Approved Access Covers All Documents

    • Requesters can select specific documents when they submit a request. Once the request is approved, they will have access to all restricted documents in the Trust Center, not only the documents they selected.

    • Access cannot currently be approved on a document-by-document basis.
      ​
      ​

  2. Denied Requests

    • Users will not receive a notification if their access request is denied.

Related articles:
​Trust Center with Thoropass
​FAQ: Trust Center
​Troubleshooting: Trust Center - External User Loses Access

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