Technical Support Resources for the Service
Provide screenshots of the technical support resources that you provide to customers using your service.
Common customer-facing support resources include:
Contact Us page
Frequently Asked Questions (FAQ) page
Online Help Center
Additional Guidance
The screenshots should include the URLs for the resources. If you choose to include the URLs to the resources in the Evidence Description, make sure that the URLs are public facing and accessible by the audit team.
Associated Unified Control ID | Associated Framework Control |
CTRL-1130 | REQ-6 |