What to Provide
Screenshots of guidelines and technical support resources that you provide to customers using your service.
Common customer-facing support resources include:
Contact Us page
Frequently Asked Questions (FAQ) page
Online Help Center
Evidence Format
Screenshots or exported images in a common image file type, such as .jpg, .png, or .pdf.
Additional Guidance
If you choose to link to resources in the Evidence Description, make sure that these URLs are public facing and accessible by the audit team.
Associated Unified Control ID | Associated Framework Control |
CTRL-1130 | LCL-15 |