What to Provide
The customer agreement template or the document that outlines your commitments to your customers. This template may be a Master Service Agreement (MSA), an End User License Agreement (EULA), a Terms of Use, or Privacy Policy.
Evidence Format
Document(s) in a common document file type such as .pdf or .doc.
Additional Details
Your customer agreement must reflect your commitments for the Trust Services Criteria (TSCs) that you've included in the scope of your SOC 2 report.
For example, if you've chosen to include the Security TSC, your customer agreement should address security measures that you will have in place, even if these measures are only summarized at a high level.
Associated Unified Control ID | Associated Framework Control |
CTRL-1128 | LCL-13 |