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FAQs

Have a question for your CSM? Check out the FAQs below to save you some time!

C
Written by Claudio Morsella
Updated over 2 years ago

Can I publish a policy more than once?

Yes! However, keep in mind that only the latest published version will be used for audit.

How do I change my alert preferences for when I receive a comment?

Click your user hexagon at the upper-right of your account > alert email preferences

How do I fix flagged monitors?

What if an action item does not pertain to us?

How do we go through the process of the Risk Assessment action item?

When you're around 80-85% complete with your framework's action items, your Thoropass CX team will coordinate a call

Who needs to complete the trainings?

All full time employees are required to take the security and awareness training. Secure coding is encouraged for engineers, but not required.

Do I need an Anti-Virus?

Yes, here's our fancy one pager (this needs more words), but we can defo pull from our existing one pager

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