# AI Helpbot Quickstart Guide

### What is it?

The AI Helpbot is an Intercom-powered application, which is trained on our knowledge base and framework / regulation materials. Its purpose is to help our customers get answers to their most common questions quickly.

### What can it help me with?

Customers typically use the Assistant to:

- Clarify Thoropass workflows and best practices

- Understand compliance framework requirements (SOC, PCI, HITRUST, etc.)

Think of it as an always-available copilot — not a replacement for your auditor or CSM.

### Getting started

The AI Helpbot is default enabled for all customers. You can access it by clicking the OrO icon in the top navigation.

*Tip: You can also open the bot with a cmd/ctrl + K keyboard shortcut!*

### Examples of questions it can answer

- How do I change the domain of my trust center?

- Where can I find my background check control?

- How do I offboard an employee?

- Can you access my audit evidence?

- Does Thoropass have a Trust Center?

- Can Thoropass support multiple frameworks?

- What is audit evidence?

- What is ISO 27001?

- What is SOC 2?

- Where do I access Thoropass help site?

- Where can I find Thoropass policies?

- What integrations does Thoropass offer?

- How do I upload evidence in the platform?

- I just got access to the platform. What should I do first?

### Security & data handling

Please reference [this article](https://help.thoropass.com/en/articles/13673901-thoropass-ai-helpbot-transparency-compliance-overview) for in-depth review. The AI Helpbot does NOT have access to any company or personal data.

### Notice any big problems?

This is an experimental bot, which means it can be incorrect at times. We have dedicated resources reviewing all negative feedback to fine tune the bot.

### How to turn it off

If you'd like to disable the AI Helpbot, it can be done at the entire account level only. Please inform your CSM or submit a service request ticket and it can be disabled.