If the same action item reappears after being marked as completed, it is a recurring action item.
Recurring action items:
Appear after your framework has moved to maintenance mode.
They are set to be completed during specified cadences, such as biweekly, monthly, quarterly, and annually.
How to verify if an action item is recurring:
A recurring action item will display the recurring timeframe (see below example)
When completing a recurring action item:
Another is immediately created in its place.
The newly created action item follows the same cadence as the previous one.
If a recurring action item is accidentally completed:
You will see a new action item with a due date in the far future
In the completed action items drop-down, you will see a duplicate action item with the same due date.
How to avoid creating duplicate recurring action items:
Note the due date of the action item you are completing.
Avoid completing recurring action items with no due date set.
Please let your CSM know if a recurring action item is accidentally completed, and they will create a support ticket.